Thursday, July 30, 2009

Should I put my marketing dollars into Search Engine Optimization (SEO), Pay-Per-Click (PPC) Advertising, or a blended online media strategy?

How do you know if you should use Search Engine Optimization (SEO)? Can I get better results from Pay-Per-Click (PPC)? These are the main two strategies in use today, especially for the small to medium enterprise. Both strategies are entirely different and it can be difficult to decide which one is best for you or how to combine both strategies for maximum effectiveness.

You have to determine what you are trying to accomplish via the web and your website. That will drive everything else. If you don't have the right objectives for what you want to accomplish, then you can wind up wasting a lot of money trying to figure it out and feeling like all you did was "spin your wheels". SEO and PPC are the best sources to drive you targeted traffic and only pay for targeted traffic, but you have to be intentional about them and what you expect from each.

SEO and PPC continue to grow as more and more people are using the Internet and become more web savvy. It is the best source for people worldwide to find information they want on a 24 hour basis. That will keep these two industries growing. Let's back up a second and define these a bit closer for some of those people who might know much about these subjects. SEO takes place on your own website site. There are pieces and parts to a website that the Internet search engines, crawlers, and indexes look for to determine if your site is a good match for particular keywords and search terms. Most experts will tell you that parity has been reached in search, so now it comes down to the user experience and how fast a search engine gets you to the results and relevant content you were looking for.

PPC refers to advertising on a search engine that charges on a per click basis whenever a visitor clicks on one of your ads. The order of ads is an algorithm and Google (62% of all searches), Yahoo (20% of all searches), and Bing (formerly MSN and 10% of all searches) all use different ones to determine the best match. This will continue to change now that Yahoo and MSN/Bing have announced their partnership for search - so we are sure a new algorithm for these sites will emerge soon and cause another adjustment. The newest factor in the game for Google is what is known as quality score. It has always used this to rank your site and pages organically, but now it is a factor in how well your PPC campaign will perform. Yes, how well your landing page and it's URL are optimized will effect what you pay per click, who shows up on the top of the list, and if you bid the most, you are not guaranteed the #1 spot. This is directly related to that "user experience" criteria.

SEO tries to change your overall search engine ranking by looking at your URL and analyzing all of the content on your pages and meta data (behind the scenes) to see how good of a match that page and your website is for a particular keyword or search phrase. This also needs to happen page by page - having the same information on every page or in every page's meta data, will actually discount your URL to the search engines. It needs to be specific to what they will find on that page. Also, putting too many different items on a page will not allow you to optimize it to its full extent to produce maximum results. It will also not allow you to effectively optimize for each item because what you can do and the "space" available for optimization, do not allow for the words and phrases you need (for example, a title tag really needs to be less that 70 characters in length). SEO is also considered a long term solution. You cannot do it just once and let it go for 6-12 months. You should pay some attention to it monthly after your initial optimization takes hold (like 120 days after their first pass on your site). Consider this just like changing some of the content on your website, this will help the engines pay attention to you. Ultimately you would want your optimization to allow for you to not have to pay for clicks on your brand name and your top 5-10 keywords and phrases because you already have page one ranking for them. Be prepared for this to take 120-180 days to really start to show some results but that is based on where your starting point is.

Bottom Line of what you can expect

PPC:
  • Instant Traffic and results if it is done right
  • Pay for what you get - no residual effects
  • This is extremely intentional - to an industry, geographic market, product or service
  • Optimize for performance, negative keywords, etc
  • Can pause at any time so little risk
  • Typically done with lower budgets
  • Can control what it says, when and where it runs and to what audiences
  • Is now tied to how well your landing page and website are optimized with Quality Score
  • Once you reach your daily budget it shuts down
  • Easier to target a specific market or industry
SEO:
  • This is a marathon, not a sprint solution
  • If you are optimized, you will always rank for the keywords and phrases you want - it will never shut down or reach a budget
  • Results are harder to measure - because of all the ways to drive traffic
  • Need to set metrics and goals prior to starting it
  • Start with an amount to get started and have someone spend some time monthly continuing these principles if possible
  • Will need to update and change as strategies and search engines change their algorithms and competitors change their websites, PPC and SEO strategies
  • Allows you to rank for higher priority keywords and broaden your exposure through PPC
  • Delivers the most qualified traffic – this comes from people who are actively seeking out products and services that you offer and not just browsing the web.
So what should you choose?
Well, it depends on how much money you are willing to spend, what your time line is, your goals and how you want to measure results. It is easy to blow through money with PPC unless you test, optimize and pay some attention every month. Typically it will produce results in the first 30 days but you will always have to pay for them. If you want to position yourself for long term results and establish your presence to your target audience and market, then spending some time in SEO will help be your solution. SEO is more permanent depending on your strategy and will build long term equity for your website, PPC will drive results and help you be specific to a particular industry, geography, or time period. If someone finds you through organic/natural results, you typically have more credibility because that is harder to accomplish and anyone can "pay" for advertising. If you can do it, we would recommend balancing both of them. Set your goals and then allocate X hours a month optimizing your site and equivalent dollars to PPC, but always be evolving and optimizing.

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Thursday, July 23, 2009

Using Twitter in your Marketing Mix for Businesses

Twitter is a good idea for your business if you believe in Social Media as a way for humans to connect and engage in conversation. Twitter can bring great minds together, and gives you daily opportunities to learn and grow as a company. Twitter is like blogging except you only have 140 short characters to communicate your message. It is like instant messaging except it is public and can attract traffic to your website. A Tweet is not directed to just one person because it is visible to anyone.


Twitter is a way to drive real traffic to your site. The way to use it is to build a network of "followers" and people/companies you are "following." Following people shows that you are not just talking about yourself but also listening to what your potential customers and industry leaders are saying. By interacting with others you are giving people reason to listen to you as well. Think of Twitter as an intercom, not a megaphone.


When setting up your company's Twitter profile, create your company image that lets your brand stand out. Put up a picture... make it your company logo. Make sure you fill out your profile bio/info. This authenticates your Twitter profile.


Follow your brand and industry in Twitter conversations. Use Twitter Search to look for conversations about topics that are of interest to your company. Look for conversations about your brand, competitors, and words about your industry. This is a great way to build and improve your network. Engage with your potential customers. Try talking about their interest too, not just yourself... you need to show that you are a human. If you are going to bother Tweeting, it means that you want humans to connect.


When sharing content, it is very important to only share information that is useful/fun/interesting. Otherwise, you might sound like you are "preaching" a sales pitch about your company or products to people and they might tune you out. Twitter is not a one-way conversation.

Share content that spreads rapidly such as:
  • New Content/data
  • Links to cool/relevant sites
  • Industry articles
  • Interesting blog posts
  • Videos (funny ones get spread the most)
  • Slides and presentations
  • News releases
  • Podcasts
Information that rarely gets shared:
  • Product info
  • Free trials

After you have wrote some "tweets," added profiles to follow, and gained followers, you can check out how your profile ranks. Here is a cool free tool to grade your Twitter account: www.twitter.grader.com.


Tips to make Tweeting easier:
  • Use tools like "TwitterFox," "TweetDeck," or "Twhirl" to make managing Twitter easier and faster
  • Use services like Twitter Search to make sure you see if someone's talking about your company. Try to participate where it makes sense.
  • Use tools like TinyURL http://www.tiny.cc/ or http://bit.ly/ to shorten long URLs (because you only get 140 characters)


Twitter can be a great way to attract customers, network, and interact with your current customers, but you have to understand the Twitter culture or you could actually turn these people away. Time to Tweet! Feel free to contact us at Bevelwise if you have questions or need some help.



References:

http://www.hubspot.com/marketing-webinars
http://www.chrisbrogan.com/50-ideas-on-using-twitter-for-business/
http://mashable.com/2009/01/21/best-twitter-brands/

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Tuesday, July 14, 2009

Popular websites like YouTube dropping support for IE6

Several popular websites such as YouTube and Digg will soon drop support for Internet Explorer 6. The is a strong move to prompt more people to upgrade to a modern standards-compliant browser.

Hopefully, more sites will join YouTube (third most popular website on the internet) and Digg (48th most popular in the US) to reduce the overall market share at a faster rate of the decrepit browser. Currently IE6 is still being used by 12% of people in the US.

Why are we (and many other developers) concerned with how many people use IE6? It is totally aggravating to have to write all kinds of extra code to ensure that websites that we build will work well in IE6. It is similar to having your keyboard broken on your computer. When you press the "a" button on your keyboard you would expect an "a" to show up on your screen. But if a "q" showed up it would be very frustrating.

As I mentioned in a previous post, it is our company policy that new sites we build will be supported on the current and the previous version of all of the major browsers (IE, FireFox, Opera, Safari and Chrome) which covers over 99% of all internet users. Some of you may ask "Why are you still supporting IE6 since it is 2 versions old?" The answer is we will still support it for now because IE6 still has quite a bit of market share, but it's days are numbered. We'll be sure to let you know when we stop writing extra code to ensure that new sites we build will work with IE6.

Sources:
TechCrunch - YouTube Will Be Next To Kiss IE6 Support Goodbye
Browser market share

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